Conference Sizzlers, which workshop will you choose?
Kriss will share his own insights from life gleaned on his own existential journey. His talk will include the following:
Managing Change in a VUCA world
Leveraging gifts in a diversity of people.
Teamwork and the Trust Equation
Raising the bar of Performance
Taking Individual Responsibility for personal performance
Celebrating Success
Maximising Success with Progressive Lenses – Breakout Session 1
“Tell, Explain, Describe – Effective Listening” – Breakout Session 1
Asking the right questions gives us the information we need when we need it and is an invaluable skill for optical practice staff and excellent customer service. This interactive workshop will help you to reconsider how you communicate with your patients and those around you and to consider the positive impact effective active listening skills can make. For some it may be a gentle reminder of skills you already use, for others it will be a new way of exploring your patients’ needs and improving relationships with your colleagues. This session will teach you the TED principle to enable your patients and customers feel that you are actively listening, engaged with their unique issue and care about their feelings.
“Judgement Day: The Spectacle Collection”
When a customer comes to collect their new spectacles, this is ‘Judgement Day’, not just for the Optometrist who issued the prescription, but the person who did the dispense and the lab who made the spectacles.
This is your final step in completing a successful customer experience, so during this session we will look at all the key elements of a successful spectacle collection, so that you can delight your patients and send them away looking, feeling and seeing great.
In order to delight you customer we will go through step-by-step what to do, what to say and what not to say.A must not miss session for all front of practice support staff. Includes handouts and certificate for all attendees.
Many optical business owners find it extremely rewarding, fun and immensely satisfying to build a practice based on their own skills as a practitioner. However they start to struggle when they start growing their practice, decide to work less, start thinking about where it will all end or even take a short holiday! Rather than the business working for them, they become slaves to their business.
This two part workshop is designed for the practice owners who shoulder the weight of their company’s most important business decisions. It will help you to understanding your own strengths and weaknesses in terms of business in terms of six key leadership skills. In addition we will use confidential Peer to Peer facilitated issue processing to help you address some of the opportunities, issues or challenges you currently face in your business.
Watch David discuss this workshop here.
“Contact Lenses. Why they’re so important to today’s optometry practice – how can your practice reap the benefits?” – Breakout session 1
Did Contact Lenses keep the lights on for your practice during the pandemic? Many practices found the steady income stream from Contact Lens subscriptions provided stability and were key to survival .
Optometry has changed irrevocably in the last year due to COVID and with many practices closed for months on end, the standard income streams from the likes of spectacle frames and eye tests were not available.
In her workshop session, Denise will explore, why contact lenses are important to a practice, what they’re worth and how an independent practice can gain new patients and generate loyalty in existing patients.
“Myopia Management: Myth or Magic?” – Breakout session 2
This interactive workshop will cover the ins and outs of starting up myopia management within your practice. It will give handy hints and tip about the pitfalls and benefits for both your business and your patients.
Want to learn more about our other conference sessions? Click here.
